Customer Success Agent

Location: Office in South London (minimum 3 days per week)

Salary: £27,500 + annual bonus

Job Type:Full-time – Permanent, immediate start

Job Description

MASSOLIT is an educational platform hosting short video lectures delivered by leading academics, aimed at GCSE and A Level students. We have an excellent reputation for delivering high-quality resources to schools, with over 5,000 lectures covering the arts, humanities and sciences.

THE ROLE

We are looking for a motivated person to help our Sales and Customer Support teams achieve their goals and deliver exceptional service to our customers.

The Customer Success Agent will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to schools and individuals around the world. This is a new entry-level role so duties will be varied with plenty of scope for progression and professional development.

The successful candidate will work out of our office in South London with the option to work from home a couple of days each week. Full job and product training will be provided.

Responsibilities will include:

- Answering and triaging inbound calls and live chat sessions.
- Responding to common/frequent sales and support queries via our Zendesk support platform.
- Assisting in setting up, tracking and reporting on schools with free trial access.
- Helping new customers during their onboarding process.
- Delivering live training and support upon request (e.g. when we launch a new tool or feature).
- Supporting the team with ad hoc admin tasks.


THE CANDIDATE

The ideal candidate is incredibly well organised and can juggle a variety of ongoing tasks. This is the perfect opportunity for someone looking to begin a career in customer support or account management, and who wants to be part of a growing small business.

Must haves:

- Confident communicator that can converse with many different types of people
- Excellent written and verbal communication skills
- Well organised and can work independently
- Tech-literate and able to pick up new tools quickly

Nice to haves:

- Previous customer service or sales experience
- Prior knowledge of the world of EdTech
- A passion for education


THE PERKS

Working for MASSOLIT means being part of a fun and supportive team, and comes with a variety of perks:

- Regular company events throughout the year
- Christmas Party
- Dynamic and engaging work experience
- Flexibility of working from home and from the London-based office
- Pension scheme
- Career progression opportunities

How to Apply

Please send a CV and cover letter to careers@massolit.io.